Hi ,
The launch of Chat-GPT turned the business world upside down and left many people wondering about the future of their careers. How
do you compete against AI? One solution is by delivering a superior customer experience.
In the latest episode of Value Driven Data Science, IT customer experience consultant and founder of DASCX, Dasun Premadasa, joins me
to discuss why technical people often trip up when it comes to customer experience and what data scientists can do to overcome these issues.
Some of the things we discuss in this episode include:
- How delivering a superior customer experience can boost your value as a data scientist.
- Why technical people, such as data scientists, tend to neglect CX.
- What does good
CX look like?
- The consequences of bad CX for data scientists and end users.
- The importance of identifying the right customer when pitching a data science solution.
- Strategies data scientists can employ to improve the experience of their end user.
You can listen to this episode by clicking the button below, or find it on Apple Podcasts, Amazon Music, Spotify or Google Podcasts.
